Job Summary
Do you want to have a thrilling opportunity to kick off your career into cloud computing & IT Support? In such a scenario, then, Virtusa Recruitment 2026 might be the right opportunity awaits you. Virtusa is a software job search site, providing Software Engineer employment opportunities in GCP Tech Support Agent job (Bangalore Karnataka). The position is full-time and suitable for fresh graduates and candidates with 0–2 years of experience in the field of Cloud Technologies and Customer Support with a passion for the same.
This is an ideal path to developing a career in Google Cloud Platform (GCP), Google Workspace, cloud operations and enterprise IT support, and provides exposure to innovative technologies and clients from around the world.
About Virtusa
Virtusa is a global IT and digital engineering services provider that empowers organizations to speed up their journey to innovation supported by our capabilities leveraging cloud technologies, artificial intelligence, digital transformation and software engineering. The firm provides service to customers in banking, healthcare, insurance, telecommunications, retail and manufacturing among key other industry sectors.
Virtusa has a branch in several countries, giving the attentive staff a chance of working on business-scale initiatives and discovering from educated specialists. It's renowned for its co-working environment and phenomenal dedication to employee growth and development.
Job Details
| Company Name | Virtusa |
| Role | Software Engineer (GCP Tech Support Agent) |
| Experience | 0–2 Years |
| Job Location | Bangalore, Karnataka, India |
| Eligible Batches | 2024, 2025 & 2026 |
It is an opportunity for fresh graduates and those with basic IT Support and cloud technology.
Who Can Apply?
- Bachelor's Degree or equivalent in Computer Science, Information Technology or related technical disciplines.
- Experience within IT Support, Help Desk and/or Cloud Operations 0–2 years.
- Ability to communicate well in English.
- Attitude and problem-solving approach that puts the client first.
- Learner should have the fundamental knowledge of Google Cloud Platform concepts.
Freshers who have fundamental knowledge in their technical skills and who want to learn accordingly are also encouraged to attend the selection process.
Job Responsibilities
As a Cloud Support Agent, you must know and be able to assist with any technical challenges regarding Google Cloud Platform services and Google Workspace services that users may experience in the initial stages of the support process.
These are a few things you might be responsible for:
- Use Jira and ServiceNow for monitoring support tickets.
- Priorities and categorize issues based on severity.
- Help users using Compute Engine and Cloud Storage services.
- Diagnose connection problems with Cloud SQL.
- Access and manage Google Workspace accounts.
- Carry out password reset and Two Step Verification (2SV) re-enrollment.
- Use standard operating procedures (SOP) and runbooks to troubleshoot typical problems.
- Check the CPU usage, storage metrics and system health metrics on Google Cloud Operations Suite.
- By analyzing data in Cloud Logging, you can detect and resolve problems.
- Provide prompt, quality and effective customer support.
The job is a hands-on position that involves operating, maintaining, and supporting enterprise infrastructure, as well as customers.
Skills Required
- Google Cloud Platform (GCP)
- Compute Engine
- Cloud Storage
- Identity and Access Management (IAM)
- Virtual Private Cloud (VPC) Networking
- Google Workspace
- Cloud Logging
- Cloud Monitoring
- Jira
- ServiceNow
- Gemini AI or other Generative AI tools
They can do the job with a simple knowledge of these technologies but are ready to learn and get improvement.
Preferred Certifications
While these certifications are not required for all candidates, here are some that will bolster your resume:
- BMC Digital Leader (Preferred/Required by the role)
- The person to be held accountable for maintaining, developing, and improving cloud environments.
These certifications can help you stand out in the recruitment process and show your knowledge about Google Cloud technologies.
Why Join Virtusa?
Virtusa is an impressive job platform for graduates looking to pursue careers in cloud computing and enterprise IT services for the long term. Staff gain exposure to working with global clients, veteran technical teams and technologically advanced cloud technologies.
A few of the advantages are:
- Working on foreign client projects.
- Learning and certification assistance.
- Hands-on experience with Google Cloud Platform.
- One of the teacher's highlights has been the ability to collaborate with Artificial Intelligence tools such as Gemini.
- Partnership and participation in work.
- Continuous learning and career development.
- Great opportunities in cloud engineering and digital technologies.
Career Growth
There are multiple career avenues into Virtusa as a Software Engineer or Cloud Support Agent. As you gain knowledge and skill experience, you can advance to the following careers:
- Cloud Support Engineer
- Google Cloud Administrator
- Cloud Operations Engineer
- DevOps Engineer
- Site Reliability Engineer (SRE)
- Cloud Consultant
- Technical Lead
With the constantly evolving technology of cloud computing, this job is a terrific opportunity for new entrants to the IT field.
Tips Before Applying
Take time to hone technical skills before applying for this chance. Update the essence of Google Cloud Platform, networking, cloud storage, IAM and virtual machines. Understand how ticketing tools such as Jira and ServiceNow operate and understand some of the common cloud support scenarios.
Take Google Cloud training at the beginner level or become a Google Cloud Digital Leader if feasible. Besides, make sure to create a good CV in which you will present academic works, internships, certifications or technical skills. Having good communication skills along with a positive attitude will also bring you good performance in the course of the interview process.
Virtusa Software Engineer Recruitment 2026 is a great chance for freshers and young professionals aiming to get into the arcane of cloud and enterprise IT support. For those interested in staying up to date with new technologies and working in an exciting environment, it can also offer some great experience and future growth potential. Apply for jobs through the official Virtusa Careers website, prepare and continue learning.
